ONLINE PRIVACY POLICY

The following provisions (our “Online Privacy Policy”) set forth the current terms with respect to this website (this “Website”), and mobile devices and tablets where you are viewing it. This Website is owned and operated by The Surland Companies, LLC (which together with its affiliates are collectively referred to herein as “Ellis,” “Surland,” “we” or “us”). Except as otherwise expressly stated herein, this Online Privacy Policy does not apply to the offline practices of The Surland Companies, LLC.

This Online Privacy Policy informs you of the types of information that The Surland Companies, LLC collects through this Website and any mobile sites, applications, widgets and other interactive features employed by The Surland Companies, LLC, how The Surland Companies, LLC uses this information, the categories of third parties with whom The Surland Companies, LLC may share this information and how you may “opt out,” in certain cases, from the sharing of your information by The Surland Companies, LLC. By accessing or using this Website, you signify your acceptance of the provisions of this Online Privacy Policy.

CATEGORIES OF INFORMATION WE COLLECT ONLINE

We collect information when you interact with The Surland Companies, LLC online, for example, from your visits to and use of our Website, from your email correspondence to us, from your online responses to us and from other things that you post online, for example, social media public pages and profiles on Facebook®, Twitter® and Instagram®.

Certain parts of the information we collect online is “Personal Information” – that is, information that identifies you individually such as your name, postal address, phone number, email address or username. Other information is “Anonymous Information” – that is, information that does not include Personal Information or from which Personal Information has been deleted. Anonymous Information cannot be used to identify an individual customer. Personal Information and Anonymous Information of many individuals may be combined to create “Aggregate Information” that does not identify an individual customer. All information we collect may be combined with information obtained from other sources.

The information we collect varies depending on how you interact with us or others online:

  • Information That You Provide to Us

    You may provide information to us online for any number of reasons. For example, you may sign your home purchase agreement over the Internet, request information about homes in our communities or respond to a survey. In such cases, we will collect the information that you provide, which may include information regarding your Woodside home, your name, telephone number, email address, physical address, name of your present community or a The Surland Companies, LLC community in which you are interested, or certain demographic information, such as your age range, gender and areas of interest.

  • Email

    If you provide your email address to us and request emails regarding The Surland Companies, LLC products and services, you will receive emails from us, and we will collect your email address and other information that you provide as well as Automated Information that we may collect. You may opt out of the receipt of email communications from The Surland Companies, LLC by clicking an “unsubscribe” button in email communications to you or contacting us as described in this Online Privacy Policy.

  • Information from Third Parties

    We may collect or purchase information from third parties, including marketing companies. If you have responded to or interacted with third parties who share your information with us, we collect the information the third party provides to us, including your email address.

  • Social Media

    The Surland Companies, LLC may maintain profiles and pages on social media platforms including, Facebook®, Twitter®, LinkedIn®, YouTube®, Instagram® and others. The Surland Companies, LLC may collect the information that you post on social media platforms including Personal Information, pictures or other information. Information posted on any such pages is also subject to the privacy policies and terms of use of the respective social media platforms.

  • Automated Information

    We have automated means of collecting information from you when you visit our Website or interact with us online. Our purpose for collecting such information is to allow user-friendly visits to our Website, to inform us of activity concerning our Website and to support our marketing efforts. Third parties including our third-party service providers and third-party business alliance members may also collect information about your activity on our Website and on third-party sites or when interacting with you online by using automated technologies.

  • Technologies

    Various automated technologies are used for tracking and to collect information from you and about you when you visit our Website including cookies, information from your browser, information from our server, web beacons, pixel tags, clear GIFs and other means.

  • Information Collected

    Information collected from you and about you when you visit our Website may include your website patterns and pages visited, links clicked on, search data and terms, usernames, physical location, information entered, online authentication, type of computer, mobile device or tablet you are using, your MAC address, your operating system and version, your Internet browser and version, your IP address, your Internet service provider, the date and time of your visits, referring websites, the length of time you spend on our Website and your location.

  • Your Settings

    Some of the Automated Information that would otherwise be collected by us or third parties may be limited by your computer, mobile device or tablet settings; however, changing your settings does not guarantee that your information will not be collected or that you will not be tracked on the Internet.

HOW WE USE INFORMATION WE COLLECT ONLINE

The Surland Companies, LLC will use and disclose the information we collect online for any lawful purpose we deem appropriate, including in connection with your purchase of a Woodside home, to fulfill your requests, to answer your questions, to manage our business, to protect our interests, to comply with law enforcement and to support direct marketing and other opportunities of The Surland Companies, LLC and third parties as described in this Online Privacy Policy. In this regard, we may contact you by email, postal mail, text message, social media, telephone or other means regarding our products, services, promotions and employment opportunities.

Unless otherwise required by law, The Surland Companies, LLC will treat all information shared with us online as non-confidential and non-proprietary. The Surland Companies, LLC will utilize such information in accordance with this Online Privacy Policy. If you use or visit our Website, submit any content to us or post any content on our Website or our social media pages or profiles, you agree that, with respect to such content, The Surland Companies, LLC is granted an unlimited, nonexclusive, worldwide, non-revocable, perpetual license to reproduce, duplicate, transmit, display, publish, create derivative works, sublicense and otherwise use any such information for any lawful purpose whatsoever, including marketing, and you agree to hold us harmless with respect thereto.

THIRD-PARTY COLLECTION OF PERSONAL INFORMATION ABOUT YOUR ONLINE ACTIVITIES OVER TIME AND ACROSS DIFFERENT WEBSITES

We may allow web analytics providers and other third parties including our advertisers, email vendors and other service companies to collect information, including Personal Information, about your online activities, over time and across different websites, when you use this Website. These third parties may use the technologies mentioned above in Categories of Information We Collect Online and other technologies to track your online behavior. These technologies may be used to collect certain information about your visits to our Website or other websites (including the types of information mentioned above in Categories of Information We Collect Online).

DO NOT TRACK SIGNALS

We do not honor Do Not Track signals or other mechanisms that provide you with the ability to exercise choice regarding the collection of information (including your Personal Information) relating to your online activities over time and across third-party websites or online services.

CATEGORIES OF THIRD PARTIES WITH WHOM WE SHARE INFORMATION WE COLLECT ONLINE

The Surland Companies, LLC discloses the information we collect online without notice to you to the following categories of third parties:

  • Subcontractors and Service Providers Providing Services to The Surland Companies, LLC and Woodside Homeowners

    If you are a Woodside homeowner or prospective homeowner, we share your information, which may include Personal Information, with our subcontractors, service providers and developers of communities (for example, electricians, painters, land developers and telecom providers) in connection with your purchase of a home and to provide services to you and our other homeowners. We may share your information with service providers who perform services on our behalf, such as those service providers that perform technology services for us.

  • The Surland Companies, LLC Business Relationships

    If you enter into a purchase agreement for a new home, we may share your information, including your Personal Information, with others and, unless you opt out as described in the new home documentation, such sharing may be for direct marketing purposes.

  • Other Third Parties

    We may share your information, including your Personal Information, with other third parties, and, unless you opt out, such sharing may be for direct marketing purposes.

  • Legal Matters

    We may share your information, including your Personal Information, with third parties, including law enforcement, in response to legal process and to investigate, prevent or take action regarding illegal, suspicious or fraudulent activities involving this Website, you or us.

  • Business Transactions

    We may share your information, including your Personal Information, with potential buyers in the event of the sale or a proposed sale of a business unit or property or other business transaction.

  • Storage

    We share your information, including your Personal Information, with third parties for the purpose of helping us gather, store and maintain data.

PROCESS FOR REVIEW AND TO REQUEST CHANGES TO PERSONAL INFORMATION WE COLLECT ONLINE

The Surland Companies, LLC has no process for consumers who use or visit our Website to review and request changes to their Personal Information that is collected online by The Surland Companies, LLC.

CHILDREN

Our Website contains general information not directed toward children. We do not knowingly collect information from children under the age of 13. In this regard, our Website is a general audience site that is not designed nor intended to collect personal information from children under the age of 13.

CHANGES TO OUR ONLINE PRIVACY POLICY

The Surland Companies, LLC reserves the right to change this Online Privacy Policy from time to time. The Surland Companies, LLC will notify you of changes to this Online Privacy Policy by updating this Online Privacy Policy on this Website and setting forth the date on which the update was made. We encourage you to retain a copy of this Online Privacy Policy and to check periodically this Website for updates. Your use of our Website indicates your acceptance of the latest version of this Online Privacy Policy.

YOUR CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 permits users of the Website that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us as outlined in the “Contacting Us” section below. Please allow us a reasonable period of time to satisfy your request.

SECURITY

The Surland Companies, LLC has implemented safeguards as required by law to protect your Personal Information. Unfortunately, however, no information or data transmitted electronically, including information or data transmitted over the Internet or stored electronically should be assumed to be safe and secure. If you believe that the security of any information or data that you have provided to us has been compromised, please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below.

CONTACTING US; OPT OUT AND UNSUBSCRIBING

If you are currently receiving emails from The Surland Companies, LLC and wish to be removed from our mailing list, please click the unsubscribe link located on the email, or email us at info@surlandcompanies.com with “unsubscribe” in the subject line. Or, write us at:

The Surland Companies, LLC
1024 N Central Ave, Tracy, CA 95376

UPDATES

This policy may change over time. The most recent version of the policy will be posted here. Last update: November 19, 2019.

Equal Housing Opportunity

The Surland Companies, LLC is pledged to equal housing opportunity and provides housing without discrimination or other limitation based on race, color, religion, sex, handicap, familial status or national origin.